Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to provide assistance for accounting and real estate management software applications. This role focuses on resolving user issues, ensuring compliance, and contributing to process improvement initiatives.

Key Responsibilities

• Respond to user requests for assistance with accounting and real estate management software.
• Document reported issues, resolutions, or other actions in an incident management system.
• Resolve basic software support requests and escalate more complex issues as needed.
• Conduct security and data reviews to ensure adherence to policies and procedures.
• Support internal and client projects as directed by the supervisor.
• Contribute to process improvement efforts based on recurring client issues.
• Perform additional duties as assigned.

What We’re Looking For

• Strong problem-solving and communication skills.
• Basic understanding of software support and incident management processes.
• Ability to work both independently and as part of a team.
• Detail-oriented with a focus on maintaining compliance and efficiency.

What We Offer

• A collaborative work environment with opportunities for professional growth.
• Exposure to accounting and real estate management systems in a dynamic industry.
• Supportive training and resources to enhance your technical expertise.

This is an excellent opportunity for individuals interested in technical support and process improvement within a professional services environment

Apply here: https://www.linkedin.com/jobs/view/4089337576